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Abstract
Web 3.0 resulted in the increased decentralization of information, especially upon the emergence of the Internet of Things (IoT). IoT has revolutionized data transfer and has since reshaped knowledge management in organizations. This research focuses on how the IoT enables real-time data sharing and its impact on enhancing knowledge management and business processes in various local businesses. The study examines how five Philippine enterprises utilize the IoT through a qualitative embedded cross-case analysis. Several methods, like interviews, focus groups, and questionnaires, helped gather insights into how the IoT influences knowledge management processes. The research follows a case study approach, and the findings reveal that IoT boosts the generation, storage, sharing, and utilization of knowledge, aiding organizations in enhancing operational efficiency and product and service quality, thus improving business processes. Further, the research offers insights into the IoT possibilities. It provides practical recommendations for seamless integration through the companies' capabilities that enhance their knowledge management and operational results, gaining insights for strategic implementation.
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This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
Sangalang, R. M. F., Ancla, L. X. C., Chong, M. D. L., Wang, J. C. S., Morales, R. R. L., Caminong, J. M., & Tanpoco, M. R. (2024). Unlocking Internet of Things (IoT) for Enhanced Knowledge Management and Organizational Performance: A Case Study of Diverse Industry Players in the Philippines. International Journal of Multidisciplinary: Applied Business and Education Research, 5(1), 352-374. https://doi.org/10.11594/ijmaber.05.01.31
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Bhattacharya, J. (n.d.). What is Web 3.0? The future of the internet. Single Grain. https://www.singlegrain.com/web3/web-3-0/
Bunteng, L. (2022). Factors affecting organiza-tional performance: A study on four fac-tors: Motivation, ability, roles, and organ-izational support. Journal Of Social Sci-ences And Humanites, 1-15. https://doi.org/10.56943/jssh.v1i4.147
Donaldson, J. (2022, July 27). Why is the Inter-net of things important to our everyday lives? Mojix. https://www.mojix.com/internet-of-things-everyday-lives/
Farooq, R. (2019). Developing a conceptual framework of knowledge management. International Journal of Innovation Sci-ence, 11(1), 139-160. https://doi.org/10.1108/ijis-07-2018-0068
Gillis, A. S. (2023, August 1). What is IoT (In-ternet of things) and how does it work? | Definition from TechTarget. IoT Agenda. https://www.techtarget.com/iotagenda/definition/Internet-of-Things-IoT
Gonzalez, R. V., & Martins, M. F. (2017). Knowledge management process: A theo-retical-conceptual research. Gestão & Produçã, 24(2), 248-265. http://dx.doi.org/10.1590/0104-530X0893-15
Hermawan, I., & Suharnomo, S. (2020). Infor-mation technology as a strategic resource in encouraging organizational change readiness through the role of the human capital effectiveness. Jurnal Dinamika Manajemen, 11(2), 242-254. https://doi.org/10.15294/jdm.v11i2.23700
Hoque, Z. (2014). 20 years of studies on the balanced scorecard: Trends, accom-plishments, gaps and opportunities for fu-ture research. The British Accounting Re-view, 46(1), 33-59. https://doi.org/10.1016/j.bar.2013.10.003
Jha, S. (2022, April 22). Web 3.0 explained: A comprehensive guide. Simplilearn.com. https://www.simplilearn.com/tutorials/blockchain-tutorial/what-is-web-3-0
Kaplan, R. S. (2009). Conceptual foundations of the balanced scorecard. In Handbooks of accounting management research (pp. 1253-1269). Harvard Business School. https://doi.org/10.1016/S1751-3243(07)03003-9
Kaplan, R. S. (2012). The balanced scorecard: Comments on balanced scorecard com-mentaries. Journal of Accounting & Or-ganizational Change, 8(4), 539-545. https://doi.org/10.1108/18325911211273527
Kaplan, R., & Norton, D. (1992, January 1). The balanced scorecard—Measures that drive performance. Harvard Business Review. https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2
Kapoor, K. K., Tamilmani, K., Rana, N. P., Patil, P., Dwivedi, Y. K., & Nerur, S. (2017). Ad-vances in social media research: Past, present and future. Information Systems Frontiers, 20(3), 531-558. https://doi.org/10.1007/s10796-017-9810-y
Kurilovas, E., Kubilinskiene, S., & Dagiene, V. (2014). Web 3.0 – Based personalisation of learning objects in virtual learning en-vironments. Computers in Human Behav-ior, 30, 654-662. https://doi.org/10.1016/j.chb.2013.07.039
Lin, H. (2015). Linking knowledge manage-ment orientation to balanced scorecard outcomes. Journal of Knowledge Man-agement, 19(6), 1224-1249. https://doi.org/10.1108/jkm-04-2015-0132
Lokshina, I. V., & Lanting, C. J. (2019). Qualita-tive evaluation of IoT-driven eHealth. In-ternational Journal of Interdisciplinary Telecommunications and Networking, 10(4), 26-45. https://doi.org/10.4018/ijitn.2018100102
Madsen, D. Ø., & Stenheim, T. (2015). The Bal-anced Scorecard: A review of five re-search areas. American Journal of Man-agement, 15(2), 24-41. Available at SSRN: https://ssrn.com/abstract=2612643
Modell, S. (2012). The politics of the balanced scorecard. Journal of Accounting & Or-ganizational Change, 8(4), 475-489. https://doi.org/10.1108/18325911211273482
Mohamed, M. (2020). A comparative study on Internet of things (IoT): Frameworks, tools, applications and future directions. Journal of Intelligent Systems and Inter-net of Things, 13-39. https://doi.org/10.54216/jisiot.010102
Minding the planet: The meaning and future of the Semantic Web. (n.d.). Lifeboat Foun-dation: Safeguarding Humanity. https://lifeboat.com/ex/minding.the.planet
Narayanasamy, S. K., Srinivasan, K., Hu, Y., Masilamani, S. K., & Huang, K. (2022). A contemporary review on utilizing Seman-tic Web technologies in healthcare, virtu-al communities, and ontology-based in-formation processing systems. Electron-ics, 11(3), 453. https://doi.org/10.3390/electronics11030453
Netexplo & UNESCO. Assistant Director-General for Communication and Infor-mation. (2019). Human learning in the Digital Era. UNESCO Publishing.
Rowley, J. (2007). The wisdom hierarchy: Rep-resentations of the DIKW hierarchy. Journal of Information Science, 33(2), 163-180. https://doi.org/10.1177/0165551506070706
Spivack, N. (2007). Minding the planet: The meaning and future of the Semantic Web. Lifeboat Foundation special report.
Thuong, C. V., & Singh, H. (2023). The impact of a balanced scorecard on enterprise performance in Ho Chi Minh City, Vi-etnam. International Journal of Organiza-tional Leadership, 12(2), 198-215. https://doi.org/10.33844/ijol.2023.60359
Trend Micro. (2023). Internet of things (IoT). #1 in Cloud Security & Endpoint Cyberse-curity | Trend Micro. https://www.trendmicro.com/vinfo/ph/security/definition/internet-of-things
Uden, L., & He, W. (2017). How the Internet of things can help knowledge management: A case study from the automotive do-main. Journal of Knowledge Management, 21(1), 57-70. https://doi.org/10.1108/jkm-07-2015-0291
Zeleny, M. (1987). Management support sys-tems: Towards integrated knowledge management. Human Systems Manage-ment, 7(1), 59-70. https://doi.org/10.3233/hsm-1987-7108
Zirar, A., Ali, S. I., & Islam, N. (2023). Worker and workplace artificial intelligence (AI) coexistence: Emerging themes and re-search agenda. Technovation, 124, 102747. https://doi.org/10.1016/j.technovation.2023.102747