Main Article Content


This study aimed at providing information to help HR practitioners understand the uncertainties caused by COVID-19 by addressing questions on what certainties are faced by HR practitioners in the education sector; what factors are seen as stressors, what characteristics need to be developed, and what solutions are proposed to overcome uncertainties in this pandemic of COVID-19. This qualitative study used a cross-sectional survey design. Electronic questionnaires were employed to collect qualitative data from 40 respondents based on purposive sampling. The study reveals that there are various types of uncertainties faced by HR managers or practitioners, ranging from organization operation to the ability to predict employees’ plans and actions. The main stressor during the pandemic is employees' safety perceptions of threats and risk of COVID-19 transmission. Others are the drastic change in the way of work and job insecurity and lack of valid information about COVID-19. Resilience, tolerance, and curiosity are the qualities that need to be developed by HR managers or practitioners. To overcome the uncertainties, HR Managers and practitioners could provide training on technology and competency development as the best strategy to overcome the uncertainties. Optimizing channels of communication, preparing transparency plans, providing facilities to support teleworking management, and arranging of work flexibility policy are alter strategies.

Article Details

How to Cite
Soraya, E., Rugaiyah, Rosidi, U., & Sujanto, B. (2023). Managing Uncertainties in Human Resource Management during the COVID-19 Pandemic . International Journal of Multidisciplinary: Applied Business and Education Research, 4(5), 1726-1733.


Anderzén, I., & Arnetz, B. B. (1997). Psychophysio-logical reactions during the first year of a for-eign assignment: Results of a controlled longitudinal study. Work Stress, 11(4), 304–318.
Bai, Y., Lin, C. C., Lin, C. Y., Chen, J. Y., Chue, C. M., & Chou, P. (2004). Survey of stress reactions among health care workers involved with the SARS outbreak. Psychiatric Services, 55(9), 1055–1057.
Botha, C., & Piernaar, J. (2006). South Africa correc-tional official occupational stress: The role of psychological strengths. Journal of Criminal Justice, 34(1), 73–84.
Campbell, L., Sung, S. C., & Stein, M. B. (2006). Rela-tionship of resilience to personality, coping and psychiatric symptoms in young adult. Behaviour Research and Therapy, 44(4), 585–99.
Certo, S. T., Connelly, B. L., & Tihanyi, L. (2008). Managers and their not-so rational decisions. Business Horizons, 51(2), 113–119. 11.002
Creswell, J. W. (2012). Educational research: Plan-ning, conducting, and evaluating quantitative and qualitative research. Boston: Longman Pearson.
Donthu, N., & Gustafsson, A. (2020). Effects of COVID-19 on business and research. Journal of Business Research, 117, 284–289.
Hagtvedt, L. P., Dossinger, K., Harrison, S. H., & Huang, L. (2019). Curiosity made the cat more creative: Specific curiosity as a driver of creativity. Organizational Behavior and Hu-man Decision Processes, 150, 1–13.
Halkos, G., & Bousinakis, D. (2010). The effect of stress and satisfaction on productivity. Inter-national Journal Product Perform Manage-ment, 59(5), 415–431.
Hamouche, S. (2020). COVID-19 and employees’ mental health: Stressors, moderators and agenda for organizational actions. Emerald Open Research, 2(15), 1–5.
Kramer, L. B. (2012). Resilient Individuals 1: Resili-ent Individuals Reform Their Assumptive Worlds after Stressful Life Events. Resilient In-dividuals. Retrieved February 6, 2020 from
Patton, M. Q. (2015). Qualitative research & evalua-tion methods: Integrating theory and practice (4th ed.). California: SAGE Publications, Inc.
Remler, D. K., Gregg, G., & Ryzin, V. (2015). Research methods in practice: Strategies for description and causation. New York: SAGE Publications, Inc.
Richards, D. (1996). Strangers in a strange land: Expatriate paranoia and the dynamics of ex-clusion. International Journal of Human Re-source Management, 7(2), 553–571.
Shaffer, M. A., Harrison, D. A., Gregersen, H. B., Black, J. S., & Ferzandi, L. A. (2006). You can take it with you: Individual differences and expatriate effectiveness. Journal of Applied Psych, 91(1), 109–25.
Stahl, G., & Caligiuri, P. M. (2005). The relationship between expatriate coping strategies and ex-patriate adjustment. Journal of Applied Psy-chology, 90(4), 603–616.
Taylor, S. J., Bogdan, R., & DeVault, M. (2016). Intro-duction to qualitative research methods: A guidebook and resource (4th ed.). New Jersey: John Wiley & Sons, Inc.
Vianen, A. V. (2018). Person–environment fit: A review of its basic tenets. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 75-101.
World Health Organization. (2020). Mental health & COVID-19. Retrieved December, 2020 from:
Yoe, C. (2019). Principles of risk analysis: Decision making under uncertainty (2nd Ed.). Fl